Misleading information

I am not happy at all with TFG since it transition to Bash, there’s a an alarming trend I picked up ever since it changed. Their billing system is sneaky and I am starting to think that they are promoting dishonesty and *****. I have been observing this for quite sometime and gathering enough fact to review them. I have been receiving sms indicating how much I should pay and when I do pay the suggested amount, I will later on receive collection letters, sms, calls you name them mind you all that are billed on your account. I made a call sometime in January asking them about this issues but I never received clarity. They are misleading customers to pay a certain amount thereafter it reflects as short paid so that they can accumulate more money by sending letter, calls and all that. I requested a statement to see what is happening but there’s really something happening here. My question do you people have a contract with a collection company that you feel the need to give out wrong information in order to make more money out of the situation. Why are you misleading me and then come back later to claim a different story. I will not be having more of those transactions from the collection department adding more money to benefit you. I am getting sick of this **** and it’s annoying especially giving that I have been a customer for years.