Incredibly bad service and promises to customers

Ring Order B***4-01 Just some feedback.

1. Received the ring on Friday via RAM – remarkably good service 2. Presented ring on Saturday – romantic diner. 3. As per the email I sent below ring when ordering was way to small – as per your message don’t worry - you will be able to get a ring in a bigger size. 4. Drove through to your George Sterns store on Sunday (200 km round trip). 5. Poor service at store - Asked for larger ring – none available even in a different style country wide – cannot resize– I was prepared to pay more no options. 6. Took a refund

The result: 1. Will never buy from Bash / Sterns again (I had used your online service before). 2. Highly irritated me and my beloved. 3. Cost me: a. A romantic attempt turned to a bad memory b. R 952 at AA R4.76 c. Romantic Diner R 900 d. Loss of Black Friday discount e. Financial loss greater than the purchase f. Search for new ring 4. Cost you: a. Lost Sale b. Lost shipping c. A customer

And this all because you online application can’t confirm a ring size before ordering.

Goodbye,