Fed up with Foschini

I set up my TFG payment in BASH as recommended and requested by TFG. The first payment went through okay. The second payment paid on 30 April for 1 May also in BASH did not connect to my account. Tfg could not find my payment despite auto proof from the bank, repeat proof of payment from email on three occasions. Instead, I got SMS threats and demanding phone calls daily, to tell me my account was in arrears. Now it is May 13, and Foschini Group still have not found my payment. The statement for June is on its way with late payment collection charges. This has been the most frustrating and annoying experience and if possible, I would rather close my account and return the goods. Nightmare!