Extremely frustrated

I am extremely disappointed with the service I received from Bash. This morning, I received the following SMS:

“Your parcel CAZA*** from Bash is ready for collection. Bring OTP****** to collect at Sportscene, Selgro Centre, Pietermaritzburg CBD.”

Because I cannot walk (paraplegic),I had to arrange for my aunt to travel all the way from Cato Ridge to collect the parcel for me. After spending money on transport and making the trip, she was told at the store that the parcel had not even arrived yet.

This makes absolutely no sense. Why would I receive a message saying the parcel is “ready for collection” and even be given an OTP if the parcel is not physically at the store? Staff then said the parcel is “still on its way,” which completely contradicts the message I received.

Now I’m expected to pay transport costs again for another trip because of Bash’s mistake and poor communication. Who is going to reimburse those transport fees?

This situation caused unnecessary stress, inconvenience, and wasted money. Customers should not be sent misleading collection notifications before parcels are actually available for collection. I expect Bash to explain how this happened and what they will do to resolve it.