Extremely Disappointing Experience

Order Number: B***9-01

I placed my order through the Bash app specifically for the convenience of not having to drive to a store. Unfortunately, the wrong shoe size was supp****. The box was labelled size 7, which is what I ordered, but the actual shoes inside were size 9.

I went to my nearest Markham at OR Tambo to resolve the issue, but was told they could not assist me because they were not the store that made the error. I was instructed to travel all the way to the store that processed the order.

This was extremely inconvenient and completely defeated the purpose of using Bash. I had to drive all the way to Mall of Africa to sort out an error that was not mine.

I will give credit to the Mall of Africa staff, who were understanding and genuinely tried to assist, even though they could not find the correct size.

What is most disappointing is that Bash offered no compensation whatsoever and did not refund my delivery fee, despite the inconvenience, additional fuel costs and time spent correcting their error.

I also feel that Bash’s return policy and terms and conditions were not properly honoured.

A customer should not have to spend additional money and time fixing an error made during fulfilment. Very disappointing service from Bash, and definitely not the level of customer experience I expected.