Extremely Disappointed – Bash Must Honor My Purchase

Last week Wednesday, I purchased an item from Bash at a discounted price. As a regular customer who also receives their newsletters, I was excited about the deal and proceeded with my order.

By Monday, I had still not received my parcel but instead got an email stating that “one or more items from my order had not yet been handed over to the courier” and that they were “investigating the issue.” However, when I tracked the order, it showed that the parcel was already with the courier. I immediately responded to clarify this.

Today, I received another email stating: “Unfortunately, due to an operational error, we have not been able to fulfill one or more items from your order and have processed a refund.”

I do not want a refund—I want the item I purchased. I clearly indicated this in my response to them. What is so difficult about dispatching another item with the courier, especially since I have already paid for it? The product was advertised, I placed my order, and now Bash needs to deliver.

What’s even more frustrating is that it took them an entire week to inform me that, due to their own operational error, they cannot fulfill my order. This is completely unacceptable.

I expect a call from Bash and for my order to be fulfilled and delivered no later than Friday, 14 February 2025