GD
Gavin D
1 reviews | Active since Dec 2022
13 Feb 2024, 11:02
Dissatisfied Customer for order placed correctly on Bash online store for a Comfort line double base set, but they only want to deliver a mattress.
My disabled mother ordered a Comfort line double base set, which include base and mattress as stated with the description on the Bash online store to the value of R6200. Now upon delivery they only want to deliver a mattress. Apparently the picture is only a mattress but the description is a double base set. Now they refused to deliver. My Mother on the other hand has paid for it and she has no bed. Be careful to order goods from Bash online.
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Replies (3)0
Replies (3)GD
Gavin D's updateReviewer Update
14 Feb 2024, 12:18Hi Shirley,
We apologize for the discrepancy in
the product description on the
website.. We are currently in the
process to have the website updated
to prevent the same confusion from
occurring again.
Regrettably, we cannot deliver the
base for the bed. We can arrange for
the collection of your order and refund
the delivery fee. Alternatively, you
have the option to purchase a base on
our platform with a 25% discount.
Kindly confirm how you would like to
proceed.
Awaiting on your response
Lauren
Bash Support Team
We apologize for the discrepancy in
the product description on the
website.. We are currently in the
process to have the website updated
to prevent the same confusion from
occurring again.
Regrettably, we cannot deliver the
base for the bed. We can arrange for
the collection of your order and refund
the delivery fee. Alternatively, you
have the option to purchase a base on
our platform with a 25% discount.
Kindly confirm how you would like to
proceed.
Awaiting on your response
Lauren
Bash Support Team
GD
Gavin D's update14 Feb 2024, 12:18
Reviewer Update
Hi Shirley,
We apologize for the discrepancy in
the product description on the
website.. We are currently in the
process to have the website updated
to prevent the same confusion from
occurring again.
Regrettably, we cannot deliver the
base for the bed. We can arrange for
the collection of your order and refund
the delivery fee. Alternatively, you
have the option to purchase a base on
our platform with a 25% discount.
Kindly confirm how you would like to
proceed.
Awaiting on your response
Lauren
Bash Support Team
We apologize for the discrepancy in
the product description on the
website.. We are currently in the
process to have the website updated
to prevent the same confusion from
occurring again.
Regrettably, we cannot deliver the
base for the bed. We can arrange for
the collection of your order and refund
the delivery fee. Alternatively, you
have the option to purchase a base on
our platform with a 25% discount.
Kindly confirm how you would like to
proceed.
Awaiting on your response
Lauren
Bash Support Team
GD
Gavin D's updateReviewer Update
14 Feb 2024, 12:20Good day
This is the email my Mom received from BASH online support. They do acknowledge the typing error online but refuse to give my Mom as the client what she ordered on the BASH online store.
This is the email my Mom received from BASH online support. They do acknowledge the typing error online but refuse to give my Mom as the client what she ordered on the BASH online store.
GD
Gavin D's update14 Feb 2024, 12:20
Reviewer Update
Good day
This is the email my Mom received from BASH online support. They do acknowledge the typing error online but refuse to give my Mom as the client what she ordered on the BASH online store.
This is the email my Mom received from BASH online support. They do acknowledge the typing error online but refuse to give my Mom as the client what she ordered on the BASH online store.
GD
Gavin D's updateReviewer Update
14 Feb 2024, 12:23If anyone needs to contact me or my Mom in this regard, Mr GT Daniels -*** or Mrs SE Daniels -***. Please take note I have original screen shots before the change the description on 2024/02/14
GD
Gavin D's update14 Feb 2024, 12:23
Reviewer Update
If anyone needs to contact me or my Mom in this regard, Mr GT Daniels -*** or Mrs SE Daniels -***. Please take note I have original screen shots before the change the description on 2024/02/14