Disrespectful Conduct and Poor Service

HelloPeter Complaint: Bash – Disrespectful Conduct, Poor Service & Unresolved Parcel Issue

Order Number: B***5-01 Name: Siyamthanda Loyiso Dyantyi Email: *** Date of Incident: 04 December 2025 Time of Call: 11:31 AM Agent: Yazeed (Bash Support Team)

I am lodging this complaint due to the unacceptable and unprofessional service I received from Bash.

On 04 December 2025 at 11:31 AM, I contacted Bash customer support to confirm the location of my order (Order No. B***5-01). Instead of receiving assistance, I was met with disrespect and dismissiveness from the agent, Yazeed. He blamed me for the issue without any actual evidence or proof, and at no point did he take accountability or attempt to resolve the matter. His tone and attitude were completely unprofessional and inappropriate for a customer-facing role.

After my initial complaint, Bash did not acknowledge or address my email at all. I only received a generic response indicating that my parcel was “successfully delivered at Foschini Walmer Park,” with instructions to collect it—yet none of my concerns about the conduct of their staff were addressed. This kind of selective engagement is unacceptable.

Bash should consider their next response very carefully.

At this stage, I expect:

1. A written apology for the disrespectful treatment I received.

2. An explanation as to why my initial complaint was ignored.

3. Clarity on whether Bash reserves its respect and professionalism only for certain customers—and whether I am simply not considered one of those customers.

4. Proper accountability and corrective action regarding staff conduct.

I hope Bash will finally take this matter seriously and respond with the professionalism that every customer deserves.