Disgruntled and beyond ****ed!

I called Foschini Golden Acre enquiring about the Elizabeth Arden Green Tea combo and after phoning thrice, was told by Nicolette that she would find out and let me know. I waited for the call, which never happened, and called the store again. I was informed that there was no stock and I then asked where I can find the product. I was transfered to the fragrance department and the lady who assisted me told me that there was no stock. I advised that I am aware and needed her to tell me where I can find it. She then told me that she can't help because she needs the code. I told her that they normally check online for the code and then check the system for availability. She rep**** by saying "Yor, haibo, let me rather use my phone to check on bash!" I am not impressed at the irritation that could clearly be depicted in her voice. Also, she asked around for the code and then made as if she couldn't hear me (I had full signal and the line was very clear) and dropped the phone. Is this the service you strive towards!