Disappointing Experience with Bash

I had a terrible experience with Bash regarding an online order. I ordered six side plates was charged for six, as confirmed by the packing slip, but only three were received and one of them was chipped on Thursday 5 Dec 2024 when I collected my order. I reported the matter on Friday 6 Dec 2024 I might add response time from Bash is painfully slow taking days to respond to each email. The entire process feels unprofessional, with constant back and forth emails that made it seem as though I was at fault for the chipped and missing plates. This low grade service level is completely unacceptable and the lack of urgency to resolve the matter is extremely frustrating. The matter remains unresolved. I contacted their customer care centre today 11/12/24 again was assisted by Lunga, Bash your not so special Specialist team and Angelic can learn a lot from him about customer service.