Disappointed in this Bash website

I bought a crocs for my daugther on bash and I mistakenly chose a toddler size instead of a junior size, then I tried to log an exchange and the bot I was chatting to said I cannot return the crocs. I also tried to go to my orders on bash website to see if I can see the store that sold the item to me, but my orders wont load. it just keeps loading and not opening. This is my first time using bash and it might as well be my last. Should have stuck with superbalist