Delivery issue with recent order

To whom it may concern,

I hope this message finds you well.

I am writing to express my disappointment regarding the delivery of my recent purchase on the Bash app. My order was split into two deliveries, and while I received the first delivery on Monday, the second delivery has not been successful. The status indicates "unable to deliver," but I did not receive any communication from the delivery driver or your team regarding this.

This situation is particularly concerning as the second item is part of a promotion. If the delivery is not resolved promptly, I might be required to pay full price for the other chain, which would be unfair since the issue is not due to any fault on my part.

I kindly request that this matter be investigated and rectified as soon as possible. I would appreciate it if you could ensure the second item is delivered.

Thank you for your prompt attention to this matter. I look forward to your response.

Kind regards, A. Anthony.