deeply dissapointed by Bash

writing to express my deep disappointment with a recent experience I had with Bash. I received an item that was delivered in a dirty condition, which is completely unacceptable for a new purchase. I contacted the store the item originated from Totalsports at Festival Mall but unfortunately, they were unable to assist me. I was told that the item was out of stock. This item was a birthday gift for my partner, and it was incredibly disheartening to realize I couldn’t return or exchange it in time. I had no backup plan, and after checking at three other malls near me, I found that none of them had the item in stock either. In the end, I had to wash the item myself something no customer should ever have to do for a new product. This experience has left me extremely discouraged about shopping on Bash again. I expected better quality control and customer support from a platform of their reputation.