Complaint

I would like to lay a complaint regarding my HP laptop that was booked for repairs from Hi stores in Menlyn, I took my fairly new laptop to Menlyn as it had 2 colours on the screen on the 03 January 2024 and it was booked for repair, after 7 weeks of struggling to get it back I was informed the laptop is fixed and back on the 21/02/2024, I went to fetch the laptop and to my surprise it's not in the same condition I had brought it, it has scratches at the bottom and on top and it's not even fixed. I believe it's the responsibility of the store to inspect the device before and after repair to see if it's still in the same condition, but in this case I do not believe that it was inspected cause they would have seen the difference and not return a damaged device to me, I struggled already to receive my laptop back and had to go to Internet cafe to do my school work and it's disappointing to know that it was not handled with extra care. I communicated with your ensure department and I was shocked of the unprofessional and rude service I got there, I was told to raise the issue with the courier company that was used by your company and they just left me at that, now I try to log into the laptop and to my surprise when I press the @ button its showing the (")only to realise that the buttons where switched during the repair process, I am very disappointed in the service I am getting from your stores considering the price I paid for the device. I need this matter resolved Urgently as I need the scratched fixed and the buttons put back as they were, and I am not willing to wait for more weeks for my laptop as my classes have commenced already.

Your response in this matter will be appreciated.

Regards