******* by bash (@home)

I ordered a couch at a price of R20 799 and a headboard at a price of R6999 and paid R1500 for delivery from bash (@home). I received my items yesterday and the headboard was damaged and have scratches. I notified bash, sent pictures and requested for replacement. They said they cannot replace but can collect the item and refund me. My concern now is I will have to pay for delivery again when I order the same thing I ordered and it was not my fault that it was damaged. They say they won’t pay back the delivery fee so now I have to pay double the delivery fee for something that was their fault. I’m really not happy, I feel ****** of R1500. I hope this platform can assist me.