Bash’s delivery system a s*** show

So disappointed at the service I received from Bash’s delivery. I made an order on the 26th March 2025, bear in mind, this is not the first time I placed an order for delivery. Yesterday, the 31st March, I got an sms notifying me of the delivery which was to take place. I received a call from the delivery guy who said he came across a pothole which I then let him know, he might have used the back route. Politely, I then explained and he said he needs to ‘fail the order’ and another delivery guy will be sent out on the 1st April. I decided to call Bash support and make them aware and also ask that they use the other route. Lo and behold, this morning (1st April) I receive a call from a guy who was to deliver the parcel and he asked for me to send him the location. I explained again, the route issue is which he then said, someone else will be assigned to deliver the order. I then receive a call from another guy who I have explained the same thing to after he also asked for my location and told me he wouldn’t be able to deliver. I asked why I’m being sent from pillar to post and he was so upset to which I explained why I was frustrated with the delivery system. How many people should I go through just to get assisted?