Bash. Worse service. Zanele, Keziah and Ceyla-Zoe

Bought a New Balance shoe. Wrong Shoe Delivered. Sent it back. Sms was sent to say that the money is back in my account. To dates it's not in. Bought another shoe with the 15%discount. It was canceled. Said that I will receive the refund in 3-10 working days. Bash is doing us wrong online sales are the worse now. Two amounts owed are not reflecting. The are people inside bash who are doing doggy things. Give me back my Money!!!!