Bash use misleading promotion and a ****

Got an sms offering free delivery and R200 off my purchase and the code didn't work. Sent an email on the 01 September and today I'm informed to apply for TFG card to qualify. Bash is a **** and their adverts are misleading. Why on earth don't you profile because I have been buying for years. I need contacts for Customer Ombudsman this is utter daylight *******