Bash under TFG + THE FIX Promotion Misleading, Confusing, Unprofessional — This Whole Experience Feels Like a ****

My entire experience with Bash / TFG, especially with THE FIX Buy 1 Get 1 Free promotion, has been nothing short of a disaster. In fact, the way this promotion was handled feels like outright ****ming tactics misleading customers with unclear rules, offering zero guidance, and then refusing to honour the very promotion they advertised. Let me break down exactly what happened, because other customers need to know how messy, disrespectful, and dishonest this whole process is … I bought my items only because of the Buy 1 Get 1 Free promotion from THE FIX through Bash. But here’s the biggest red flag: Nothing on the Bash website — NOTHING — said that the free item must be added manually. Nothing said I needed to “click twice” or add duplicates like “everyone else,” as Jasmine rudely told me. No pop-up. No notification. No warning. No instruction. The website does not guide the customer at ALL — it just allows you to check out without the free items and then punishes you later for not guessing their hidden rules.

First lady promised a callback in 24 hours — nobody called. I had to follow up myself. Then came Jasmine. And honestly, I have never had a worse customer service interaction in my life. Jasmine was rude, dismissive, unhelpful, and completely unprofessional. She made everything sound like my fault even though the website never explained the rules. She said things like: “You were supposed to do like everyone else.” You got a discount at checkout, so that’s why your free items didn’t apply.” “Bash doesn’t know what you want unless you double every item.” “Next time call us before you buy anything online.” Imagine telling a customer to call before shopping online. No serious company operates like this. Her tone was basically: “I don’t care. I can’t help you. You won’t get the items. Do whatever you want.” I just want what I PAID for. She still refused.

After dealing with Jasmine’s attitude, I received an email response from Ahlumile… And this is where Bash completely exposes themselves. Here’s what they wrote: “We understand the website did not make this clear for you, and we apologise for the misunderstanding.” So now suddenly they “understand the website didn’t make it clear”? But Jasmine said it was all my fault. Jasmine said the website DOES show it. Jasmine said everyone else knew what to do. Jasmine said I should’ve read “properly.” Jasmine said they “don’t know what I want.” Jasmine blamed me for everything. So which one is it? “You got a discount so that’s why you didn’t get your free items.” “Bash doesn’t know what you want unless you add everything twice.” “Next time you must call before you buy anything online.” Imagine telling a customer they must CALL before using an online promotion. Who does that in 2025? Her tone was literally: “I don’t care. It’s your problem. We’re not giving you anything.” No effort. No understanding. No responsibility. Even when I explained: I didn’t buy for discounts I only bought because of THE FIX Buy 1 Get 1 Free promo I don’t mind if the free item is a different colour I can even exchange in-store I just want what I paid for She still refused. She still blamed me. She still acted like I was asking for something extra. Because Ahlumile is admitting that the website was unclear. Meaning Bash KNOWS the website is confusing. Meaning Bash KNOWS the promotion was misleading. Meaning they KNOW customers are being misled. Then in the same breath they say: “The only option available is to return the items for a refund.” So let me get this straight: They admit the website was unclear… They admit information wasn’t presented properly… They admit the promotion wasn’t explained… BUT STILL refuse to fix or honour the promotion? That is not customer service. That is not accountability. That is not professional. That is **** behaviour. And then comes their favourite line: “We apologise for the inconvenience.” Empty apologies. No solutions .All while offering 20% off “as an apology.” If they truly believed nothing was wrong, WHY offer 20%? Because they know the truth: Their website failed. Their promotion was unclear. Their staff mistreated the customer.

Truth About Bash

❌ The promotion was misleading ❌ The website failed to guide customers ❌ Important information was hidden ❌ Customer service is rude and disrespectful ❌ Jasmine gave false information ❌ Emails contradict the staff ❌ Bash admits fault but refuses responsibility ❌ They push customers to return everything instead of fixing THEIR mistake ❌ They offer meaningless discounts instead of honouring the promo ❌ The customer gets blamed for a broken system Everything about this experience feels like a setup. They attract customers with big promotions from THE FIX… …then give ZERO guidance… …then blame the customer… …then hide behind terms they didn’t even explain… …then refuse to honour anything. This is how ****mers operate. 🔥 Final Words This was the worst online shopping experience I’ve ever had — from the misleading promotion, to the rude service, to the contradictory emails, to the refusal to fix anything. Bash under TFG needs to do better. THE FIX promotions need to be transparent and clear. And customers deserve honesty, not excuses. Right now, the whole system feels shady, unreliable, and dishonest.