Bash more like ****.

Not sure where to start. Placed an order in December was told it take 5-10 days. A month later I start to enquire where is the goods. Was given a tracking no and told it’s leaving China. I thought I was ordering from foschini in South Africa. After regular threats and follow ups. 2 months later I’m informed it was delivered. I asked how. When I’m in a complex and live alone. Who signed for it as I haven’t received it or was there anything delivered to my home. I’m then told the following Dear Customer, Sorry for the trouble caused. We sent the package according to the address you fill in when you place the order. Maybe it is the logistics company made a mistake. Since the shipping information shows that the package has been delivered, so the logistics provider will not give us a claim, but we paid for the product cost and shipping fee. We also suffered a big loss in this transaction. In this case, we recommend giving you a 20% refund as compensation. Do you accept? Looking forward to your reply! Best wishes, customer service center Is this a joke. I rechecked the address. It’s correct. Who’s fault. Why would I accept it.