Bash is a ****

I placed an order at Bash the 03/12/2023 and i received a confirmation email that they have received my payment and they will take 3-5 days to deliver I should wait for an update of my parcel that was it I have been chasing them up called them no answer I've emailed no feedback none whatsoever and the worst part is I'm leaving CPT this coming sat my expectations while I was ordering on the 3rd atleast by Thursday the 07 of December I would be knowing what's going on with my order but I can't track it basically the only communication I got from them was the confirmation of the payment and that was that