BASH HAS THE WORST CUSTOMER SERVICE

Since the stores migrated to Bash, the experience of online shopping has been horrible and not user friendly, not to even mention the horrific experience of customer service. Your consultants are not willing to go the extra mile which is NOT OKAY. "I am sorry to hear" is not the service we expect as customers making use of YOUR online facility. Why would I shop online if I have to return certain items directly...why can I not exchange a product when YOU made the error in packing the incorrect item, now I must wait for a refund before having to repurchase an item I already purchased but you failed to send. This was never an issue when we were able to directly purchase from various stores, since they migrated to you, online shopping has become inconvenient. This is not the first time I have received bad customer service when wanting to return / exchange a product. I mean, YOU made the error and you are not even willing to assist in providing me with what I ordered, you merely advice that I obtain a refund and repurchase my product. Not acceptable.