BASH has destroyed @home. Terrible UX and customer support.

Since Bash took over @home the entire process has been a mess. The online store both on the web and on the app are terrible. I’m not sure why they have won awards for any of it. It’s possibly the worst designed online store I have ever used.

The item I ordered could not be found on the app yet I found it through google as a direct link to the store. Bizarre. The service is even worse. I contacted customer support to check on the delivery of the product as it is being delivered outside a major center and wanted to make someone would be there to receive it. I was told that they couldn’t help me but would contact the relevant department who would contact me. I received a mail with a ticket number. The following morning (this was a time sensitive issue) I received a mail saying the issue had been resolved. Yet I still had not received any information regarding the delivery nor any contact from the department they referred to.

It s such a pity that BASH has become such a confusing mess considering the opportunity they had. If I ever receive my order it will be the last.