BAD CUSTOMER SERVICE

I made a online purchase on Thursday 24 August 2023 before noon if my memory serves me correct. ALL the items that I PURCHASED showed available BEFORE and AFTER I made my purchase. On Friday 25 August I received this email "We're so sorry to tell you that we have not been able to find one or more of the products in your order B***-01 placed on 23 August 2023."

Monday Morning when I opened my emails I ONLY then saw the above reply. This is not the first time I had to experience this (ITEMS NOT BEING AVAILABLE AFTER I MADE THE PURCHASE) and at first I was very lenient but since it's becoming a NORM I cannot leave it every time as " LETS BE CONSIDERATE"! Are the online SALES Items not updated the way it's supposed to be? I literally had those two sales Items laying for a WHOLE WEEK in my basket and YET once again, the availability status was STOCK AVAILABLE! And now I must just accept that there's no "STOCK"? Sorry not my problem.

So after receiving the email on Monday I've been in contact with a Bash consultant Onique and I told the consultant I will not accept this, I want a Manger TO GIVE ME A CALL AND TILL THIS HOUR NO ONE HAS CONTACTED ME! I've been doing follow up emails and I even went as far yesterday to call the Customer Service, I then spoke to a Lady by the Name Lucrisa on Tuesday 29 August @ 10h00 who ALSO promised that a Manager will contact me, APPARENTLY there's three of them.... I made another follow up call at @14H34 PM once again I spoke to another consultant I asked if I could speak to Lucrisa (REF 896412) I hold for a while but was informed Lucrisa is busy she will give me a call back soonest. TODAY is Wednesday 30 August @ 09h05 AM , and not a SINGLE soul from Bash support has contacted me!!!!!

PATHETIC!!!! I want my TWO orders that I purchased NOT BE REFUNDED! I want the same items or something similar for that SALE PRICE I initially PAID For, I will not take it upon myself that because of their own sloppiness by not updating the website to just cancel items left right and center!