Bad bad bad service from both BASH AND RAM

The service is horrible, experiencing bad bad service over and over. I ordered a watch for my daughter, 2 tops and 2 shorts in one order. 1st of all I received an email saying my order was delivered on the 19th of December but I never received the order, then received a call on the 27th December in the morning and the watch was delivered and a 2nd call same morning and I wasn't home so I said they can leave it with the security in my complex like they did with the 1st parcel. I get home past 11 that morning and there is one parcel, I call the last number that called me and the driver was not professional at all, 1. He delivered at the wrong address and later on I find out the address is in Century City and I am in Parklands, I called him back and asked if he can collect it and deliver it to my correct address as I needed that parcel for the birthday that day, he said he won't so I told him I will go and pick it up where delivered it in Century City, on my way there he told me that he took the parcel and it is with him I will find him in Century City, I get there and he doesn't take my calls, texted him, and he answered the last call and just said I must stop calling him. I called the call center and didn't get much help, I still don't have my parcel with me. I emailed bash as RAM the delivery company said Bash need to give them the correct address, I dint get much help from Bash as well. Now I don't know when and how I will get my items that I paid for, Spesihle from Bash is telling me to return the items, how I don't know because I don't have them with me