@HOME RICHARDS BAY SHOCKING BEHAVIOUR STAFF FOR A HIGH END STORE

SORT YOUR STAFF AT TFG Your store's service has plummeted to an appalling low, and I'm not about to sugarcoat it. Today marked the second time this week that I've had to endure the verbal abuse of your senior staff, and frankly, I've had enough as a loyal accountholder with an impeccable account for over 20 years.

Let's rewind to the first incident: I called CORICRAFT for a simple clarification on a line item in my quote, only to be met with mental manipulation and condescension. I had to endure being spoken to as if I were a child, and it took the threat of social media exposure to even get a shred of acknowledgment that I was right. This matter was speedily resolved and I have put it behind me as the manager and area manager have acknowledged I was in fact right and I made a commitment to continue with my couch purchase and other items to furnish my home.

Fast forward to today, when I visited your store to collect my BASH items.

While the lady assisting me was helpful, her pace was slow and she was unsure of a few things.

But this not what pushed me over the edge as she was being a good store assistant.

What I cannot abide by is the rude behavior of your so-called supervisor, Sheena. When I attempted to return incorrectly sized items, instead of offering a solution, she decided to belittle and berate me. Her dismissive attitude, coupled with her blatant lack of respect, was downright despicable. She interrupted my conversation with the store assistant to tell me : You can’t return this here, take it where you bought it from"

I was confused as I bought this online and advised her as such. She was completely dismissive and what sent me over the edge was: Well I am telling you, take it where you bought it!"

I found this tone to be completely UNACCEPTABLE. I told her that her tone was rude and I did not appreciate it. Her response was well that’s how you feel, but I am telling you……….take it where you bought it from…..and her body language of shrugging her shoulders etc was so rude and so uncivilised.

I asked to apologise because I had felt affronted in full view of her staff and other customers she REFUSED.

Sheena's aggressive demeanor and refusal to acknowledge her wrongdoing have cost you a long-standing customer. In shock I told her I am recording her, and what's more appalling is her blatant encouragement of recording and sharing her unprofessional behavior on social media. It's abundantly clear that she lacks the basic civility and respect required for a position of authority in a high-end establishment like yours. Consider this my resignation as a customer, effective immediately. I'll be sharing my experiences far and wide on every platform available, as Sheena so audaciously suggested. It's a shame that a store with such potential is *****ed by the likes of her.