Astonishingly Pathetic Experience!

I placed three orders on 20 January 2025: one with Bash, one with Smart Buy Glasses (Hong Kong), and one with Takealot. My experience with Bash was nothing short of a disaster.

Takealot delivered my order promptly on 22 January to my office in Cape Town. Smart Buy Glasses, despite shipping from Hong Kong, were delivered to my workplace without any issues or delays by 27 January. No fuss, no drama.

Bash, however, was a completely different story. On 23 January, I received a notification stating: “One or more items in your order: B******** have not yet been handed over to the courier. We are currently investigating this issue.”* I received the same email again on the 24th and, unbelievably, a third time on the 27th.

Frustrated, I decided to contact Bash’s customer support today 28 January 2025. This turned out to be another ordeal, as no direct contact number is listed for Bash online. The numbers I found either didn’t work, had been changed, or just rang endlessly. Eventually, I called TFG, where I managed to speak to someone who transferred me to Bash’s support team.

The representative informed me that the order had been placed but wasn’t fulfilled by the store. As a result, the courier cancelled the pickup because the order wasn’t ready. The worst part? Nobody informed me - not Bash, not the courier. I was left completely in the dark.

This is the second time this has happened. Fool me once, shame on you. Fool me twice, shame on me. Congratulations, Bash - you’ve played yourself, you've lost a customer for good.