*********** and dishonest! 3rd week waiting for my refund on an order they messed up!!!

Such an annoyingly unpleasant experience with TFG and Bash. I placed an order online only to receive an incorrect item. Then I was told to return it to Totalsport only to be told to return to G-Star instead only to eventually be told to setup a package collection via phone call. The package was collected from me and I was told that the refund will be processed in 48 hours after its scanned at the warehouse. The package was scanned in on the 14th of October yet no refund. I called on the 20th of October and was told it would be escalated and sorted and that I would receive communication about the issue via email shortly. Today is the 22nd and there is no email and still no refund! I’ve wasted time, petrol and airtime on an issue that was simply due to incompetence and instead of a resolution there’s just endless dishonesty and disregard. I recommend everyone stay very far away from Bash and TFG, literally save your time, money and energy by going elsewhere.