Account cancellation

Subject: Urgent: Close Account and Forfeit Outstanding Balance

Dear TFG Customer Service Team,

I'm writing to express my extreme dissatisfaction with the service I've received from your company. Despite multiple attempts to close my account, I've been met with resistance and unhelpful staff.

I have an outstanding balance of R230, which I've been told I can use before closing the account. However, after visiting over 5 TFG stores, no one has been able to assist me. I've been told to go back to a store and request a voucher, but this requires me to open another account, which I'm not willing to do.

I want to close my account and forfeit the outstanding balance. I don't want the money; I just want to be done with TFG.

I've already destroyed my card and made it clear to your staff that I'm not interested in keeping the account open. Despite this, I'm being told that I must use the money or open a new account.

Please close my account immediately and consider the matter resolved.

Account details: (insert account number or other identifying details)

Email: ***

I've already spoken to your staff via phone, but it's clear that they're not willing to help. I'm escalating this to ensure it's dealt with promptly.