***

On the 25th of June I logged a return for sneakers I had purchased on Bash Online. After struggling with the virtual assistant online which claimed the sneakers were non-returnable items I proceeded to log a return telephonically to have the item collected at my work address. I received a message that the collection was scheduled for the 26th of June and that the item would be collected before 6pm on that day. In the morning of the 26th of June I received a message that the item could not be collected, however, no reason as to why was provided nor did I receive a phone call. I had to call in to check if my collection was still scheduled and was told that my collection was still scheduled for the 26th of June after which I received another message confirming the collection. At 16:45pm on the 26th of June I called in again to confirm collection of the item as the item hadn't been collected yet and again I was told that the item is still scheduled for collection by 6pm that day. I waited at work until 6pm and unfortunately the collection was not made nor was the collection made the following day and at no time was I notified of why my return was not collected. At the time of writing this review the collection has still not been honored by Bash Online. This, unfortunately, is not the first time I have experienced this with Bash and for that reason I won't be shopping at the Bash Online store again or any Bash store. The returns process is just too painful and inconvenient.