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I am extremely disappointed and frustrated with the service I received from Bash regarding Order No: B***5-01. On 28/04/2026, I purchased Nike Air Force 1 Black (Male, Size 6) through Bash with assistance from a sales consultant because the size was not available in-store. I received the order a few days later. After delivery, I realised that I had mistakenly selected the wrong size after checking the invoice. The parcel was NEVER opened by me. I initiated a return a few days later, and RAM collected the package while it was still sealed and unopened. Now here’s the shocking part… Instead of processing my return correctly, Bash sent me back a completely different pair of size 5 boots from a brand I do not even know or wear. The package was labelled “Incorrect Item Received,” and Bash is now accusing ME of returning “foreign items” that they allegedly do not sell. How is that even possible when the package left my possession sealed and unopened? I have requested: Proof from RAM showing the condition of the parcel at collection, Warehouse investigation records, CCTV footage, Packaging and dispatch verification from the very first day my item was packed. I strongly believe there was gross mishandling either during packaging, warehouse processing, or courier transit. What makes this worse is that after checking online reviews, I noticed other complaints from customers mentioning incorrect items being delivered or processed incorrectly. This raises serious concerns about Bash’s operational controls. I will NOT pay for something I never used, never opened, and never tampered with. Bash must either: Refund me in full, OR Provide the correct original item I purchased. If this matter is not resolved urgently, I will escalate it further to the Consumer Goods and Services Ombud and pursue additional legal avenues against both Bash and RAM. Absolutely unacceptable service.