Terrible Quality, Terrible Customer Service, Terrible Experience

I was really disappointed with Bash Africa / Birkenstock's South Africa. I ordered 4 pairs on the Black Friday special. 2 of the 4 pairs were damaged and 2 pairs were the wrong size. I ordered the Metallic Copper pair and it arrived terribly scratched and had a massive hole in the buckle. I ordered a white pair of the water friendly EVA shoes and just from trying it on, the branding on the sole of the shoe came off. Within 30 minutes of receiving my order, I emailed Sherezaan and the Bash team with photos. The process of getting in touch with the Customer Service team is a nightmare. Jade and Sherezaan don't respond to emails promptly and the overall lack of communication is terrible. I was told that there are only two people working and I must just be patient. I was then told that they had stock of a bigger size of the one pair of shoes and that they had sent the new pair via courier to me in the meantime. Only to find out, this wasn't true as they then realised they didn't actually have stock. They won't refund sale items (even if they send a damaged pair) and I was told to choose another pair. I went onto their website and selected the 3 pairs I wanted only to be told that it is out of stock (even though the website has stock). I had to pay an additional R600 for 3 pairs (not 4 as originally ordered) and was promised next day delivery. 3 days later and I am still waiting for my delivery. Bash Africa and Birkenstock South Africa are quick to take your money but are not prepared to help you and deliver great customer service. I am yet to receive a phone call from anyone at Bash Africa / Birkenstock South Africa and have requested the details for the MD and CEO to escalate the complaint.