Terrible customer service - Unresponsive - Can't return orders

I have been trying to return an order for over a MONTH now. After many unanswered emails requesting that my order be collected (as the website indicates you should do if you want to return your item), I eventually decided to drive to a physical Birkenstock store. Although the Bash website indicates that returns can be concluded in store or through a courier, the store clerks refused to accept the shoes, claiming that they are not able to accept returns in store for shoes bought online. I then called the number provided on the website and was assured by the staff member that I would receive an email shortly. No email. A few days later I emailed again. No answer. More than a week later, a person from customer service contacted me. I rep**** promptly, but even so it is now more than two weeks since this person first contacted me and I still have no information as to when/whether my order will be collected.

I shop online frequently, but this is truly the worst customer service I have ever received. You apparently can't return an order in store and if you try to return it online, it takes more than a month. Never buying from this place again.

Also be very careful when buying sale items from this store, as they do not accept returns on sale items and aren't very explicit about it in the same way as Takealot or Superbalist. This is important given that it is difficult to find your perfect fit with Birkenstocks and returns are very likely when buying online.