Disgusting Customer Service!

First time BashSA shopper, I am appalled at the service! Bearing in mind that we are all fighting a global pandemic and as a result online orders skyrocket. It is shocking to me that certain businesses are using this pandemic as an excuse for their putrid service whilst other businesses are thriving, making sure people receive their purchases and or refunds timeously. BASH SOUTH AFRICA, has proven that they could care less about their customers' satisfaction and maintaining a hassel-free service. I successfully placed an online order on 29 May 2020. On 17 June 2020 I received notification that they have been dealing with delivery address issues and this being the reason I haven't received my order. On 24 June 2020 I followed up and was advised that they no longer have the item purchased, in stock! On 25 June 2020 I was advised that a refund was processed for my account, to date I still haven't received my refund. I followed up on 06 July 2020 and I'm told they're not sure whether a refund was processed already and that they will first need to confirm and it could take up to 30days for me to receive my money?! All I've received is "Sorry for the inconvenience, let me follow up" and then I receive no feedback. I requested that the online store manager return my calls and nothing - Absolutely disgusted by this service. Can I have my money back already??