Very Disappointing Service

I placed an online order for 3 pairs of shoes on 8th Feb 2017, which obviously had to be and were paid immediately. To date - 8 months, many emails and huge frustration later - I am yet to receive one of the 3 pairs of shoes I ordered - AND PAID FOR or my refund. ALL communication between Baruch and myself has been initiated by me. They have never once contacted me to apologise for their shocking service. The "apology" pair of shoes and refund for the one pair are still outstanding. Every email from Michelle promises feedback that is not forthcoming. Up until Sept they were still advertising shoes on their website that they told me 7 months ago were out of stock. Up until Sept they told me they were still waiting for one pair to be produced - 7 months later! The 2 pairs of shoes I received were only sent at the end if June - 4 months after they were ordered and paid for. What very disappointing service. I love the shoes but would never recommend buying from Baruch.