Pathetic service

What bad service! I hereby wish to express my complete and utter dismay with the service of Barry Kapelus Carpeting. First I had to wait 3 months, from May (when the deposit was paid) until August, when the job was actually done. During this time I spoke with Ralph on numerous occasions over the phone and in person at the store, and he always made promises which were never fulfilled. When the installation was done, the installers broke a tile in the bathroom. My wife and I spoke with Ralph in the first week of October about it and he promised to make a turn at our apartment... He never came! Less than two months after the installation, there are already signs that the floor is lifting and was obviously not fitted properly. I contacted the store on the 24th of October and spoke with Tristan/Justin (not sure of name) who promised to give Ralph the message and assured me he would get back to me. I waited 3 weeks with no response and decided to contact them on 12 November - I was promised it would be done the following week. That week just passed and lo and behold it is not done... I tried messaging them on Friday, 18 November, no reply thus far... Pathetic! Very unprofessional!