Lack of commitment and integrity

At first when we started having problems at Beyers as our chocolate supplier we went direct to Callebaut. They were very nice and helpful but in the end they failed to follow through on a number of promises which were things they offered freely - we didn't ask. They agreed to handle the ordering so we did not have to deal with Beyers but never did. Their chef Minette Smith agreed to answer any technical questions or reply to any emails, - she did once and not again. She also promised to speak to marketing and get them involved, again nothing. When I called them on this - informing them them that it is either deliberately dishonest and / or incompetence that could be one of the only two possible reasons for them not fulfilling their obligations - they cut us off and have refused to do business with us since. So they mess their customers around and when the customer rightfully gets frustrated and asks what is going on, they simply cut them off. Very nice indeed. No responsibility taken And no apology. This seems to be the norm these days - everyone just doing business unprofessionally, dishonestly and *********ly. No commitment or integrity. Very sad indeed. They have a wonderful product but their service leaves a lot to be desired.