Rude consultants and pathetic service

Absolutely pathetic company and extremely rude consultants. My fnb account was handed over to them due toe being retrenched and unable to pay. They constantly hounded me even know I told them this every single time. I now started a job which is a commission only job and some months I may not get paid. I still managed to pay the account this week and today is 4 days later and the consultant who called today was so rude and arrogant and said no payment it reflecting and I still need to pay using the payment arrangements they give me even though I cannot even afford it. I made a minimum payment and I believe the fact that I'm actually paying something should count. How the hell do they expect people to use their payment arrangements if they don't even earn much and still have other expenses to see to. If they could afford it then the account would not have even been handed over In the first place! This lady refused to let me speak or explain and said i was not listening to her and she is doing her job. Does her job require her to make someone feel small and treat them like we owe her money? Just because she is able to get paid doesn't mean she can't have empathy to others. She eventually just cut the call on me and said my account will be handed over for judgement letters and all of that if I don't pay what they tell me too. Every client should have a payment arrangement suited to their account and budget. Not one payment plan for every single person. How is that even fair? Regardless you'll are the worse legal services to deal with and your staff should definitely be trained on service delivery! Cannot understand how FNB being such a big bank still continues to use them considering all the complaints on here about this company. Glad to at least know that FNB doesn't really care about their customers