BAD SERVICE

They initially phoned me after sending an sms that I owe R2,000 for my son’s eye frames for the spectacles, that was on the 31st of October last year. We agreed that I will pay R1,000 and I did so on the 4th of November 2020. They reminded me to pay the other balance of R1,000 and I paid on the 12th of January 2021 The outstanding amount was R500-00 which I paid on the 11th of February 2020. In about 2 years, I have never received a statement, phone call except from the 31 of October last year. I have all the amounts I owed and they did not put interest, (even they did, I would have refused because they are the ones who never consulted me after having a consultation with my son. So why should I pay more that is not on a statement or on their smses? Complainant is Elizabeth Mathe ***