Zero regard for customer service

<p>I saw the car I wanted yesterday on the used car floor at Barons VW Woodmead, app**** for the finance and got pre approved by the bank.</p> <p>After validations the finance was approved and I needed to sell my car for the deposit which a had planned to do.</p> <p>I discussed the deal with the Finance lady this morning, and she re-iterated that I was the first applicant, and I had first option on the car.</p> <p>After my visit to the dealership later in the day I am very upset and unsatisfied with what has happened. They have moved passed my application without notifying me, and sold the car to someone else. </p> <p>Now I sit with no car because the dealership looked at the fastest option rather than following procedure.</p> <p> </p> <p>Although the used car manager was apologetic, he offered no alternatives and was questioning my request to contact the DP. </p> <p>I feel this is highly unacceptable and I would like to take it up with the dealer principal, yet every time I ask for contact information I get told he is unavailable. </p>