AP
Anna-Marie Potgieter

1 reviews | Active since Apr 2024

12 Apr 2024, 14:22

Unacceptable Service Barons Woodmead

This is now the 3rd time that I had unacceptable service from this Barons Branch in Woodmead, on the 15th of November I took my car in for an an making a noise, they "fixed it. then the same day i got it back i told them the now the aircon that was working is not working anymore. I then got the run around where I was without a car for 3 week, I paid over R10k for whatever they did then I was told that I need to buy another aircon compressor, they told me not to buy a reconditioned one and suggested one from Goldwagen which then again costed me over R13k Now just over 4 months later the aircon stopped working again, I took it back cause I was told it had a warrantee on. On Tuesday I sent pics to the lady dealing with my car, se asked me to book the car in on which I did on Thursday 11 April, after 2pm she called to ask for the pics as they want pics - why did they not look for themselves, anyway needless to say my car was not fixed, no quote no nothing. Today 12 April i got a call again telling me that they need to replace the aircon pump again as its not under warrantee and apparently i was driving somewhere in the higlands that caused it to break. (whatever that means) Now we are trying to speak to the DP as apparently the workshop manager is not working there anymore - nobody is available and i have to go into the weekend without my car. The worst is that everytime the lady call she want to make as if i am a lyer. Not knowing what I said and changing their stories. So now the aircon compressor according to Woodmead Barons who bought the compressor from Goldwagen does not have a warrantee.. We just confirmed with Jonathan from Goldwagen Wynberg Center that the compressor indeed have a 1 year warrantee. this is with all the Goldwagen outlets

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