Terrible service
<p>I booked my car for service and a thermostat housing part replacement at BARONS VW N1 CITY, I requested them to check any other faults on the car and report to me for quotation and authorising for fixing.i was advised to live the car in for 3 days on the third day I called to find out wht time I can fetch mu car I was told by service advisors that my car is not yet fixed and the mechanic to work on it is busy on a big job on another vehicle , I was not satisfied with the reply they gave me so I called the principle manager and logged a complaint after few minutes I received a call that the mechanic will work on my car .I asked them to check everything in the car and let me know they claim to have fixed the car in 2 hours time when they couldn't do it in3 days.o was told the car needed certain parts that I was advised to pay for with a confirmation that everything is checked and I wont have any problems with the vehicle I came to pay for the car approximately R12 7000.00. I took the car it started and I drove out from the dealer and just few meters away I could feel a vibration on my engine and I never thought its a big deal I drove home as I get home tried to switch the car on it needed me to swing the the engine more than 6 times to get it to start.the next day I got stuck at the mall with it and it had a bog cloud of white smoke from the exhaust I called in vw barons n1 city to ask for assistance as I have paid for the car yesterday I was told my car will only be attended to on a Monday I requested they help me same day as the car waa not moving they put me on a hold for an hour I made means to tow my vehicle to the dealer on my own cost. At my arrival at the dealer I was told my car has a water leak into the engine motor and they told me I need to pay R 9000.00 for a new job after I paid almost R13000.00 the previous day .they refused to fix my car as I felt its a return job as I ddnt even ha b e the car for long and it waa faulty as from day one.till now my car is by them and theres no resolution on my matter they kept my car as from 4 june 2017 til to date.please I need help I tried th RMI they kept me waiting since 28 june till now no response on any correspondence please assit. ********** ********** 612</p>