SOLD ME A MERCEDES CLS *** MODEL WITH PROBLEMS.

My name is Jose de Oliveira. ID No. ********** 030188 Tel No ********** 227

I March 2016 i bought a vehicle at Barons Bruma, 224 BraodwayStreet. Bruma. I Bought a Mercedes Benz CLS ********** model. The financial adviser who took care of my purchase was mr.Brian Mntambo.... mr. Brian advised me to take 2 extra insurances that would cover ANY MAJOR MECHANICAL PARTS, as well as ANY MAJOR ELECTRONIC PARTS. So i did it for two years, Brian's advice. He got me covered by Motorite which i think fall under OPIMUM....

On the 28th January 2018, not even two year's after i was driving & not far from home my front suspension dropped.... On the 29th January 2018 i contacted Motorite and they advised to contact Mecedes Road side assistance and have it towed to my nearest Mercedes Agent, which i did contact Mecedes Wonderboom in Pretoria. I paid R850.00 that they said i would get it back once Mercedes would contact them through the claim... Today 30th January i get a call from mr. Jurie Nortje the Service Advisor from Mercedes Service Department telling me that Motorite told him my shock absorber & my air compressor was not covered and it would cost me R35000.00 for the repair.... First of all i got no warning light or message on my instrument panel and there is no way i could have detected the problem before hand.

I then contacted mr. Brian and he said he is sorry but he can not help me. I then contacted mr. Von the used car manager at Barons Bruma. This man is the most unpolite person i've spoken to. He kept on nailing the fact that the vehicle was one service late which has absolutely nothing to do with the present problem .... For crying out loud, in 2 years i've done about 10000.00 km. This is my wife and i's weekend pleasure vehicle....

I have now gone to pick up the vehicle at Mercedes Wonderboom and took it home.

Peter now i ask u, what must i do