Shocking service from Barons Pietermaritzburg spares department

I broke my Polo driver side mirror against a pillar in May 2018. On going to Barons Pietermaritzburg for a replacement I was told that I did not need to replace the whole item, certainly a relief for me, but just 3 parts. I received the actual mirror, was told that the other 2 were on order and had to pay just over R2000 for all parts. The first time I went back after that I was told that the parts were not there yet and then the story changed to one being there but the other not. In OCTOBER, I decided to put in the broken mirror rather than use the cracked one any more and I found I had a left mirror in a box marked right. Back to Barons! A wait then ensued for that part too. It is now the end of January, 8 months on, and I still wait for that phone call for those other two parts for which I paid! I am so tired of being given reasons why the separate parts are more difficult to get than the whole ... the parts were recommended to me and excuses due not repair my side mirror! Barons displays all sorts of awards but ... ??? I support them for EVERY ONE of my needs, including when I buy vehicles and have services and this is what I have to put up with!