Service Issues

Took my vehicle for a service at Barons VW Woodmead, Oh my gosh. What a HORRIFIC experience!!!!! I was contacted to collect my vehicle after I called repeatedly to inquire about ETA. When I got to the dealership my vehicle was not ready. I waited well over an hour in a crowded waiting area of many frustrated customers. There was only one employee manning the front desk. The Service Manager was no where to be seen. I received a filthy vehicle and zero customer service. My service book was not completed accurately and I even had to request an invoice. This type of service is unheard of. If this is the standard by which you measure yourselves, I am completely horrified. I left the dealership completely unsatisfied. I am not writing this to damage your reputation; however the principle dealer should take a look at the internal processes to ensure this does not happen going forward.