Poor service delivery

That was my first and worst experience I ever have at VW. I took my car to Barons PMB for service. I brought the car there few minutes to 8h00. After that I received an sms at 10h33 telling me the person who is taking care of my car and saying she will call me when the car is ready. That surprised me as I was waiting to here what they discovered while they do the service. However nobody gave me any feedback until I called them during the day and ended up going there at 16h45. I discovered that they did not manage to fix an additional work I told them about. I was only told about the fog light that they said it not working while it was working when I went there. I did not worry much about that because I thought it might be a bulb. The lady who was a service advisor told me that the problem isn't a bulb since they would have fix it if it was it. She insisted on that it might be a wiring problem or maybe the car was involved on accident previously. That what makes me hate the idea of taking my car to such unprofessional people. The thing is that they only tell me when I went there and by that time is was after 16h30. To my surprise when I got home I discovered that it was a bulb.