Poor service, delay, time waited and me stranded.

Service received was as good as no service .Booked my car in on 16 January 2019 before 8:00 for service and fault with coolant and advised there is a warranty should there be any problems. Called just after 3 as I have not heard from them got through to Portia who says the report was loaded and wanted to know if we have been contacted which we have not, she said she will get advisor to call us. Just before 16:00 Given calls and tells us there is an issue and I asked him y he only calling now than claims report only came in that time (lie) but we were advised it was received earlier and he was advised to call us. This did not happen. He than says he was trying to get hold of the warranty cc but to no luck. Took it upon myself to call them and got through in less than 5 minutes where I was advised what’s needed and they will wait for docs to authorize. I told Given I use my car daily and he has not followed his procedures now resulting in a massive delay. Asked him what time the shuttle will get me and was told sorry they already left after we informed him on the morning we need a lift. Than I’m forced to speak to a manager as his arguing with me about what we requested. So first he says the manager left early (lie) Another senior confirmed the manager is on leave Portia tried to get the acting manger on the line who refused to speak to me as he does not know what to tell me(Steven) I was not on hold at this time. Portia could not assist any further as she had to leave to pick up her child, life goes on but it’s ok for me to be stuck without my car at the cost of the poor service from the service advisor. Leno was the only one who took control and arranged a driver. This is **** service I deal with clients and I would never treat them the way I was treated or even offer the non existent service from Given at VW Bruma. I wait feedback on this poor service from a manager that is worth the title.