Poor service BE Barons Woodmead

Extremely disappointed with VW Barons Woodmead service. Had a problem with my car boot lock and went to Barons on Thursday for them to have a look at it and then booked car on the in for the next week Thursday. They knew the specific part that was needed. So the day came and I booked my car for the service. At 15h30, I was informed that they don't have the part and the part will only come the next day at 10h00 am. They had to take the whole day to tell me they don't have the part. Could they have not called me on Wednesday to say they dobt have the part and tell me when I can book my car in again? I had made special arrangememt with my company and had to take another day as I had no car. Two days with out a car and not at work. There was no offer to assist me with another day without a car as it was their fault they where unprepared and disorganised. I had also asked that a bulb be replaced and they did not have that in stock either. It is very worrying that the two items I needed was not in stock. Very irritated and very poor service.