1 reviews | Active since Mar 2017

25 May 2017, 13:35

Pathetic and unsatisfactory service

<p>I purchased a VW Polo from Barons VW at N1 City Goodwood in November 2015. Since I've purchased the vehicle I have had endless problems with my breaking system. After all the returns to the company they seem to have found no fault but everytime I've taken it to them they fixed the problem. One of their mechanics told me to my face that this is a normal problem with the polo's and i took that information to them of which they did nothing about. Now that the problem has become worse they want me to pay for the repairs of my car. It was a brand new car that i bought and not a second hand vehicle so i don't see why i should be having this much issues with it and I've been having it serviced when it was due. Are they not suppose to check on the vehicle upon a service andbtake it back to the client letting him or her know if any other issues were found? My cars milage is around 32000km so how long do you drive with breaks and discs before replacing them. Im not a hard driver and i dontneven drive my car that much because i have a motorcycle that i use most of the time. My car i use to generate income with and now they want me to pay for something that I've been complaining about since the beginning. I will not recommend VW to anyone and i will notify all major social sites of my experience with VW. Once you've purchased a car they don't give a damn about you after that. They don't supply you with a courtesy vehicle because the manager at VW Claremont told me that they dont give courtesy cars. Now that my car needs to stay there, now all of a sudden they are willing to give me a car. I am utterly disgusted by the way VW is handling my situation. </p>

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