Pathetic and bad service.

<p>On the 19th of April 2017 I got stuck on the freeway and my insurance arranged for a tow truck to bring car in for inspection check. The car was towed in and was at the service department leaving me with no car to get around and limiting my mobility for a whole week. Only the following week when i called to inquire about update did the service advisor tell me they not picking anything up / wrong with the car. I insisted they thoroughly check as i would not just get stuck on the freeway and request tow truck services and have my morning ruined and called names in the middle of the freeway for nothing. Clearly something is wrong with the car as the power cuts off and i cant accelerate (no speed / take off). I told the service advisor lady the same thing that is the fault i am picking up including a knock when i put the key in the ignition and only two days later she tells me they picked up fault and awaiting full diagnosis outcome. Its now going for full 2 weeks and i am still carless having to depend on peope to get around for the fault to be fixed as on the morning of the 26 April 2017 she said the engine is not being feeding power. Approaching the 2nd week car in at the repairs and still not correctly diagnosed and fixed, I mean what are they doing? This is absolutely pathetic service, they are a bunch of jokes, they do not know what they are doing. Having proper machinery to assess and offer correct diagnosis they still ask someone clueless about cars. This is a 2014 model car and they saying without the car being under warranty i cant get further assistance till diagnostic results. I mean full check of the car was done and if its mechanical then VW must account for the error the customer is experiencing.</p>